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<%Response.write(getBlogTable("call center","Call Center","BlogDefs.txt",""))%>| Articles Related To Benchmarking Call Center |
| BenchmarkPortal Customers Receive Complimentary CCNG Membership |
| BenchmarkPortal is excited to announce a new partnership with CCNG, the industry's leading network of call center managers and call center professiona ... |
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| Customer contact centers are undergoing outsourcing and offshoring changes and an increased focus on performance metrics as companies seek to serve customers ... |
| rostrvm InterAct Reduces Abandoned Call Rates |
| Rostrvm Solutions Limited has extended its rostrvm InterAct® call centre applications with new facilities to enhance customer service, reduce abandoned ... |
| Mercury's European Customer Service Recognized as 'Excellent' for Third Consecutive Year |
| Today, Mercury Interactive Corporation , the global leader in business technology optimization , announced that its Customer Support Organization in Europe ... |
| Internet Security Systems' Sally Foster Appointed to Service & Support Professionals Association (SSPA) Advisory Board |
| The Service & Support Professionals Association today announced the appointment of Sally Foster, vice president of worldwide customer support at Internet ... |
| INDUSTRY ANALYSIS Out-of-Control IT Departments |
| Sole-sourcing is the practice of using one vendor to the exclusion of others. Done right it selects the vendor with the only solution that is appropriate ... |
| Customer Service Excellence: Driving Sales & Profit Through Service |
| Leading companies seek to maximize all their customer touch points to drive sales and revenue. Since a high volume of touch points occurs in service centers, |
| Call Centre Solution Rostrvm InterAct Reduces Abandoned Call Rates |
| Woking (UK), March 21st, 2005 – Rostrvm Solutions Limited has extended its rostrvm InterAct® call centre applications with new facilities to enhance customer ... |
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